F.A.Q

1.Manufacturer or trading company:

Onlyzone Corp was formed in 2002 began by manufacturing water purification materials.Located in Zibo,Shandong, which has over 2,6000ft2 manufacturing space. In 2013, we set up new branch factory which has over 8,2000ft2 manufacturing space.

We enjoy great reputation among our customers not only for competitive price ,qualified

product but also for excellent service.

2.MOQ:

If you need colour box packing, the MOQ shoud be 1000pcs.

We can accept two or three models mix loading in a 20 feet container.

For trail order, we receive LCL, but there might be some additional handling cost.

3. Generally, what is the lead time?

Generally speaking , the delivery time  is within 3-5 working days

Warm Notice: Some of standard items we keep in stock, please check with our sales people about the stock situation first when you place order.

4.Package:

We can change package if you need. Of course, the price will be calculated again.

5. Sample requirement

First of all, your identity has been confirmed by us.

Sample will be available as below situation.

1.Standard product,SAMPLE COST same as offer price, Shipping cost or courier cost by buyer.

2.Customs-design, SAMPLE COST depends, Shipping cost or courier cost by buyer.

3.You'll receive the refund, when your order is full of 1*20FT.

6. What is your Payment term?

1.Sample: T/T 100% deposit before production

2.Per order: T/T 30% deposit before production, 70% balance should be paid before delivery.

3.If the total amount is exceeds thirteen thousand, L/C is acceptable.

7.Why you charge me "Extra local charge"?

Price we quoted all based on FOB Qingdao by Full container load.

If you need to ship from another port or Less than container load, we will charge you "Extra local charge".

8.Do you accept OEM?

Yes, we will accept OEM based on a MOQ.

You should provide us technical drawing, complete product detail such as specification & function. Then you will receive our quotation soon.

9.How do I know my order have been issued production?

We will start production when we receive confirmed PI & 30% deposit. Lead time will be effected from that date.

10.After receipt of goods, how to do if they have any quality problems?

You should

1. take a picture for quality problem's part.

2. note down the quality problem products quantity.

3.find the quality problem products order no.(PI no.)

Above information and your brief usage description or storage situation(if necessary), then send an e-mail to us, we will pass your complete information to QC department, and get back to you within 3 working days.

Warm notice:* Incomplete information may effect our investigation schedule.